Shipping & Returns

Shipping

La Muse Geneva delivers orders in Switzerland and to more than 60 countries worldwide. 

Your orders will be shipped within 48 hours as quickly as possible from our boutique in Geneva, Switzerland.

Upon dispatch, you will receive a confirmation e-mail with the tracking number for your order, which allows you to monitor the delivery at all time.

Switzerland

All deliveries within Switzerland are handled by Swiss Post renown for their quick and reliable CO2-Neutral service. Your order will be delivered directly to your home or workplace, and for convenience, deposited at your nearest post office if you are away. The shipment in Switzerland is free for all orders.

European Union

For orders delivered to a country listed below, shipping costs will be calculated at check out according to the weight and size of the order and the delivery country. Delivery is handled by one of the global logistic leader, DHL, Fedex, TNT or UPS and will normally be made within 48 to 72 hours depending on the country.

La Muse Boutique takes charge of all the import taxes and duties for orders delivered to the European Union, so the price paid for your order is the final price for the order delivered for the countries listed below. 

Australia
Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Monaco
Netherlands
Norway
Poland
Portugal
Spain
Sweden

Worldwide 

For worldwide orders, we charge a flat shipping fee of 45 CHF. Worldwide delivery is handled by one of the global logistic leader Swiss Post, DHL, FedEx, TNT, or UPS, and typically takes between 24 - 72 hours but may take longer, depending on the final destination.

You are liable for all import duties, customs, and local sales taxes levied by the country you are shipping to; payment is necessary to release your order from customs on arrival.

Easy Returns

Do not worry. You can return it within 14 days of receipt, and we will refund your purchase promptly.
If you like to return an item, you need to email us at hello@lamusegeneva.com to let us know and receive the correct shipping instructions.

Please do not return your order before contacting us first! 

The returning items should be in good condition, put in their original packaging, and sent back in a proper package. There must not be any traces of use and be accompanied by all their possible accessories, including the designer tags still attached. Returns that are damaged, soiled, returned without their original labels, or without advising us first before sending the return or returns that in any other way do not meet our policy will not be accepted.

For hygienic reasons, we can not accept the return of swimwear, earrings, or any opened cosmetics. 

Once we have verified the items are in satisfactory condition, we will promptly proceed to reimburse the items. We will notify you by email once your return has been received and processed.

If you need any assistance, please contact Customer Care at +41 (0)22 311 26 27 or email hello@lamusegeneva.com 

Refunds

All successfully returned items will be credited to the original payment method. The original shipping charges or import charges and duties incurred will not be refunded. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.